Privacy Policy

Effective Date: April 15, 2026

Who We Are

Heal Forward Initiative is a community-driven initiative based in downtown Calgary, Alberta. We are not a registered charity or incorporated nonprofit. We are a youth-led group dedicated to supporting people experiencing homelessness in Calgary. Our website is hosted on Wix. Our contact for privacy matters is: info@healforwardinitiative.org

What Information We Collect

We may collect the following personal information when you use our website:Your name and email address (if you contact us or sign up for updates)Payment information (processed securely through Wix Payments — we do not store your card details)Basic usage data such as pages visited, time on site, and browser type (collected automatically through Wix analytics)

Why We Collect It

We collect your information to:

Process donations you make through our website

Respond to messages or inquiries you send us

Send you updates about our programs and impact (only if you opt in)

Understand how our website is being used so we can improve it

How We Use Your Information

We use your personal information only for the purposes listed above. We do not sell, rent, or trade your personal information to any third party. Your information may be shared with:Wix (our website platform), which processes payments and collects site analytics on our behalf.

Email service providers, if we send newsletters or updates

These third-party services have their own privacy policies, which we encourage you to review.

Cookies & Tracking

Our website uses cookies through Wix. Cookies are small files placed on your device that help us understand how visitors use our site. By continuing to use our website, you consent to the use of cookies. You can disable cookies in your browser settings, though this may affect some features of the site.

How Long We Keep Your Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Donation records may be kept for up to 7 years for financial accountability purposes.

Your Rights Under Alberta's Personal Information Protection Act (PIPA), you have the right to:

Request access to the personal information we hold about you

Request that we correct any inaccurate information

Request that we delete your information, subject to any legal obligations

To exercise any of these rights, please contact us at info@healforwardinitiative.org. We will respond within 30 days.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact:

Heal Forward Initiative

Email: info@healforwardinitiative.org

Location: Calgary, Alberta